Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LadyB by Ush’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘LadyB by Ush’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 198 Freshwater Point Road, LEGANA, TAS, 7277, AU. Our ABN is 92 910 219 281. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

At LadyB, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when using our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when placing an order, creating an account, subscribing to our newsletter, contacting us, or otherwise interacting with our website.

This information may include:

• Your name
• Email address
• Phone number
• Billing and delivery addresses
• Order and purchase history
• Payment information (processed securely by our payment providers)
• Customer service enquiries and correspondence
• Preferences relating to products, promotions, and marketing communications

We may also automatically collect certain non-personal information, including:

• IP address
• Browser type and device information
• Website usage and browsing behaviour
• Referral sources and pages visited

How We Use Your Information

We use the information we collect to:

• Process and fulfil orders
• Deliver products and services
• Provide customer support
• Communicate regarding orders, returns, and enquiries
• Improve our website, products, and services
• Prevent fraud and maintain website security
• Send marketing communications and promotional offers (where permitted by law)
• Conduct market research and analyse customer preferences

Marketing Communications

If you subscribe to our mailing list, we may send you updates about new products, promotions, special offers, and other information that may be of interest.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Payment Security

We do not store your full credit card details on our servers. Payments are processed securely through trusted third-party payment providers that use industry-standard security measures to protect your information.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers where necessary to operate our business, including:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Marketing and email service providers
• Analytics and website performance providers
• Australia Post to allow delivery of your products

These providers are only given access to information required to perform their services and are expected to protect your information appropriately.

We may also disclose information where required by law or where necessary to protect our legal rights.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Maintain shopping cart functionality
• Measure website performance
• Analyse visitor behaviour
• Improve website content and usability

Most web browsers automatically accept cookies, however you can modify your browser settings to refuse cookies if you prefer. Some website features may not function correctly if cookies are disabled.

Third-Party Links

Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if any information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided on our Contact Us page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page and take effect immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.